Privacy Policy

Depending on the services used by you, we may collect the following information:

A. Personal and Registration Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth / Age
• Account and Login Information
• Affiliate / Referral Information

B. KYC Information

For cashback, incentives, verification, or other applicable services, we may collect:

• PAN Card details and document copy
• Aadhaar Card or other government-issued identity document
• Bank account details (Account number, IFSC code, account holder name)
• Bank-related documents (cancelled cheque, passbook copy)
• Other information required for Know Your Customer (KYC) verification

C. Transaction Information

We may collect information relating to:

• Product purchases and order history
• Payments and payment gateway references
• Cashback calculations and disbursements
• Affiliate and referral transactions
• Incentives and team bonuses
• Refunds and cancellations

D. Technical Information

When you use our website or application, we may automatically collect certain technical information, including:

• IP Address and approximate geographic location
• Device Information (hardware model, unique identifiers)
• Browser Information and operating system
• Application version and performance telemetry
• Login timestamps and session activity
• Cookies and similar tracking technologies, where applicable

We may use the information collected from you to:

• Create, authenticate, and manage your member account.
• Process product purchases, invoices, and delivery orders.
• Verify your identity and process KYC submissions.
• Calculate and distribute eligible cashback, commissions, and incentives.
• Manage affiliate, referral, and community matrix transactions.
• Process payments, payout withdrawals, and eligible refunds.
• Communicate with you regarding account alerts, order tracking, and service announcements.
• Detect and prevent fraud, multi-accounting abuse, and unauthorized transactions.
• Improve our website, application, performance, and user experience.
• Provide dedicated customer support and dispute resolution.
• Comply with applicable statutory, legal, and regulatory requirements (including tax and TDS obligations).

Where KYC verification is required for cashback, incentives, or withdrawal services, Smile Stage Private Limited may request government identity and banking documents.

Where necessary to process payments, refunds, cashback, or eligible incentives, relevant payment or banking information is collected and maintained.

Payment transactions are processed through certified third-party payment service providers and gateways. Such service providers process your information in accordance with their own security standards, privacy policies, and applicable Reserve Bank of India (RBI) regulations.

If you participate in our Affiliate Program, we maintain information relating to:

• Affiliate account credentials and Member IDs
• Referral links, invite trees, and sponsor associations
• Qualifying product sales volume
• Commission, royalty pool, and incentive calculations
• Cashback eligibility and payout history
• Real-time transaction and payout statuses

This data is used strictly for platform administration, verification of legitimate transactions, and accurate calculation of community benefits.

We do not sell, rent, or trade users' personal information for unauthorized commercial or marketing purposes.

Information may be shared only with authorized partners and service providers where reasonably necessary for:

• Payment processing, banking transfers, and UPI settlements
• KYC verification agencies and document validation services
• Logistics partners for product shipping and doorstep delivery
• Technical infrastructure, secure cloud hosting, and database management
• Customer support and ticketing systems
• Fraud detection, risk assessment, and system security
• Legal, statutory, or regulatory compliance
• Government bodies, tax authorities, or law enforcement where mandated under law

We take appropriate technical, administrative, and organizational measures to safeguard personal information against unauthorized access, alteration, disclosure, misuse, or accidental destruction.

These protections include industry-standard encryption protocols (SSL/TLS), strict database access controls, salted password hashing, and regular security audits. However, please be advised that no method of transmission over the internet or electronic storage can be guaranteed to be 100% impenetrable.

We retain personal information for as long as reasonably required to:

• Provide and sustain our products and services.
• Maintain comprehensive financial, audit, and transaction records.
• Complete KYC, payout, and financial validations.
• Resolve member inquiries and disputes.
• Prevent fraud, abuse, and terms violations.
• Comply with applicable Indian tax, accounting, statutory, and corporate retention regulations.

When personal information is no longer necessary for these operational and legal purposes, it is securely deleted, anonymized, or destroyed.

Our website and application utilize essential and analytical cookies to remember user preferences, maintain active login sessions, protect against CSRF attacks, and analyze overall site performance.

You may choose to disable or block cookies through your individual browser settings; however, doing so may impair certain platform features, such as remaining logged in to your member dashboard.

Users are responsible for ensuring that all personal details, contact information, and KYC documents submitted to Smile Stage Private Limited are accurate, valid, and belong solely to them.

Users must not knowingly submit third-party identity papers, forged documents, or banking credentials without explicit lawful authorization. Misrepresentation constitutes grounds for immediate account suspension and forfeiture of benefits.

Our products, services, and Affiliate Program are intended exclusively for individuals who are 18 years of age or older.

We do not knowingly collect personal information from or permit individuals below 18 years of age to register or participate in the Affiliate Program. If we discover that an account has been created by a minor, the account and associated records will be promptly terminated.

Our platform may integrate with third-party vendors, including payment gateways, KYC verification APIs, SMS delivery partners, cloud hosting platforms, and analytics engines.

While we partner with reputable, compliant service providers, the collection and handling of your data by third-party services is governed by their respective privacy policies and legal terms.

Smile Stage Private Limited reserves the right to update or modify this Privacy Policy periodically to reflect changes in our service offerings, technical architecture, industry best practices, or legal obligations.

Any revised policy will be posted immediately on our website with the updated "Last Updated" date. Continued engagement with our services after revisions are posted constitutes your acceptance of the amended terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us: